Roles & Responsibilities

Set up customer service channels for parents and schools.

Answer queries related to the program, course schedules, and student progress.

Eligibility Criteria

1. Educational Qualifications:
   • A minimum of a high school diploma (10+2) is typically required, but some positions may prefer candidates with a bachelor’s degree, especially in related fields such as communications, business, or education.
2. Experience:
   • Prior experience in customer service or a similar role may be preferred, but not always necessary. Freshers may also be considered if they demonstrate good communication skills and a willingness to learn.
3. Skills:
   • Strong verbal and written communication skills in English and/or the local languages (Kannada, Hindi, etc.).
   • Problem-solving skills to address customer queries.
   • Basic computer skills (knowledge of MS Office, email management, etc.).
   • Customer service and interpersonal skills to interact effectively with parents and schools.
4. Location:
   • Candidates should be based in Karnataka or willing to relocate to the area where the role is based.
5. Work Hours:
   • Candidates should be flexible to work in different shifts, depending on the company’s operational hours, which may include evenings or weekends.
6. Other Criteria:
   • A positive attitude and a passion for customer service are essential for this role.

Candidates may also need to clear a selection process that typically involves an interview and possibly an assessment related to customer service or communication skills.

Name

Email Address

Phone

Location

Job RoleProgram Manager (1 Position)Operations Manager (1 Position)Trainers (Core) (5 Positions)Sales & Marketing Lead (1 Position)Sales Executives (12 Positions)Content Developers (2 Positions)Counselors (6 positions)Admin Support (3 Positions)Customer Support (4 Positions)

Upload Your Resume

Choose FileNo file chosenDelete uploaded file

Apply For Job

Training and Onboarding (Conditions)

(2 Weeks no pay and Fees of 70% of their 1 month Salary before joining which be refunded on completion of 3 months successful probationary period )

Goal: Equip employees with the necessary skills and knowledge to execute their roles effectively.

Schedule:

 2 weeks of training for all employees, divided into:

Pre-Training (2 days): Introduce employees to the program, its goals, and expectations.

Core Training (10 days): Provide in-depth training for each role and ensure all employees are aligned with the program’s vision.

Post-Training (2 days): Evaluate performance and issue certifications upon successful completion.

Employee Roles & Responsibilities during Training:

Program Manager: Oversee training, monitor progress, and ensure that all employees are engaged and understand their roles.

Operations Manager: Ensure smooth logistics for the training, coordinate training materials, and handle all administrative tasks.

Trainers (Core): Deliver the core training sessions, focusing on specific skills required for each role.

Sales & Marketing Lead: Provide insights on sales strategy and community engagement.

Sales Executives: Learn the sales process, understand the program’s benefits, and develop persuasive skills.

Counselors: Familiarize themselves with counseling techniques and individual student roadmap creation.

Content Developers: Support trainers with content material and develop learning resources.

Admin Support & Customer Support: Assist with administrative and logistical support during training.